Refund policy

RETURNS POLICY

Stitch Ltd t/a FASHION SOCIETY

We hope you love your purchase. However, if something isn’t quite right, we’re here to help.

1. Our 30-Day Return Policy

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

  • Unworn and unused

  • In the same condition that you received it

  • With all original tags attached

  • In its original packaging

  • Free from fragrance, perfume, deodorant or any other scent

  • Accompanied by proof of purchase (order confirmation or receipt)

Items returned without tags attached or with any fragrance present will not be accepted.

2. How to Request a Return

All returns must be requested via our online returns portal. Returns sent without an approved return request will not be processed.

To access the portal:

  • Log into your account using the email address used to place your order

  • If you have not logged in before, select “Forgot Password” to create your password

  • All accounts are automatically linked to orders placed using the same email address

Once your return request has been approved, you will receive a returns label.

You must post your return within 5 working days of approval.

3. Returns Label Fee

A £3.50 returns label fee will be deducted from your refund once your return has been processed.

4. Sale Items & Non-Returnable Items

Sale items are non-returnable.
All sale items are clearly marked at the time of purchase. Any sale items sent back to us will be declined.

We also cannot accept returns on:

  • Gift cards

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalised products

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids or gases

If you are unsure whether your item qualifies for return, please contact us before sending it back.

5. Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You have received the wrong item

We will evaluate the issue and work quickly to make it right.

Please contact:
📧 Lisa@fashionsociety.co.uk

6. Refunds

We will notify you once we have received and inspected your return and confirm whether your refund has been approved.

If approved:

  • You will be automatically refunded to your original payment method

  • Refunds are processed within 10 business days of approval

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact:

📧 Lisa@fashionsociety.co.uk

7. Important Information

  • Returns that do not meet our policy requirements may be refused.

  • Items sent back without an approved return request will not be processed.

  • Stitch Ltd t/a FASHION SOCIETY reserves the right to refuse returns that do not comply with this policy.


8. Live Claimed Items

Items purchased during our live streams as “Live Claimed” products are offered at a significantly higher discount than standard online sale items. These exclusive prices are only available during the live event and are heavily reduced for a limited time.

Due to the substantial discount applied, Live Claimed items are strictly non-returnable.

As stated above, we do not accept returns on:

  • Sale items

  • Live Claimed items

  • Gift cards

All sale and Live Claimed items are clearly indicated at the time of purchase. Any attempt to return these items will be declined.